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Returns

RETURNS

Any product purchased from the website https://olkane.com can be returned for a full refund or store credit within 14 days of delivery. 

Please note that watches must be in unused condition for us to be able to grant refund. We do not accept any refunds where the product show the slightest sign of use. We recommend taking a picture of how you have packed your return for future references.

In order to make a return you must contact Customer Support on support@olkane.com to schedule the return. Please note that orders that were sent without contacting customer service may be refused.

The customer is responsible for the return shipping. Once we receive it back and verify it’s unworn, the return will be processed and a full refund will be issued.

We recommend arranging for your return with FedEX or UPS but in any case, we can not guarantee receipt of returns process by any carrier.

 

PROMOTIONAL ITEMS

Items included as part of a promotion are required to be returned in the event of a return. They are not considered to be a complimentary item.

PERSONAL INFORMATION

We collect basic personal information about our customers when an order is placed. This information is securely stored and is necessary to carry out delivery and to contact you as a customer if a problem should arise, or for important news such as new product launches. We will never disclose any such information to third parties.

COOKIES

Cookies are used on OLKANE.com in order to improve your experience on the site. Cookies are very small text files that are stored on your device’s hard drive when you visit websites. We use first-party and third-party cookies for the main purposes of web functionality, web statistics and advertising.

You can set your browser to notify you when a cookie is to be activated. This enables you to reject any usage of cookies or to tell your browser to delete the cookie at the end of your visit. For further information on what cookies we use, please send us an e-mail on support@olkane.com. You have the right to request access to your data and if anything is incorrect you can change or remove it.

 

CANCELLATIONS

Under the Distance Contracts you as a consumer have the right to cancel your purchase without specific reason, within 14 days after you received the goods. You will receive a full refund on the condition that the product is unused and returned in its original packaging, at your own cost.

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